1. Overview
This policy explains the rules that apply when a Fix My Sticks booking is cancelled or a refund is requested.
2. Customer Cancellations
| When | Outcome |
|---|---|
| Before provider acceptance | Full refund — no charge |
| After acceptance, before work starts | Full refund |
| After work starts | No automatic refund |
| After completion | Dispute window applies |
3. Provider Cancellations
If a Provider cancels before work begins, the customer receives a full refund. Cancellations after work starts or repeated Provider cancellations may result in account review or suspension.
4. Disputes & Refund Requests
Customers can open the relevant job and select “Report an Issue,” or contact support@fixmysticks.net with their order number and supporting information. Both parties may be asked for photos, messages, and timestamps.
5. Dispute Window
After a Provider marks work complete, the customer has 48 hours to raise a dispute or confirm the work. If no action is taken, the job is automatically confirmed and funds may be released to the Provider.
6. Refund Timing
Approved refunds are generally processed by Fix My Sticks within 1–3 business days. Card refunds may take an additional 5–10 business days, depending on the bank or card issuer.
7. Contact
SALIXIA LLC
Email: support@fixmysticks.net
Buena Park, California, USA