1. Overview
This Provider Agreement governs participation as a repair Provider on the Fix My Sticks marketplace. By registering as a Provider, you agree to this Agreement.
2. Eligibility
Providers must be at least 18, provide accurate information, complete required Stripe Connect onboarding, and comply with applicable law.
3. Independent Contractor Status
Providers are independent contractors, not employees, agents, or partners of Fix My Sticks. Providers control the manner, means, and schedule of their work.
4. Platform Fees & Payments
Fix My Sticks currently charges a 15% service fee on completed transactions. Customer payments are processed through Stripe and Provider net earnings are transferred to the Provider’s connected Stripe account after completion and confirmation.
5. Tax Responsibilities
Providers are solely responsible for their tax obligations. Fix My Sticks and Stripe may issue tax forms when legally required.
6. Service Standards
Providers must accurately represent their services, communicate respectfully, complete jobs professionally, and document work through the app when required.
7. Cancellations, Disputes & Refunds
Provider cancellations may result in a customer refund and account review. For disputes, Providers must cooperate with evidence requests. See the Cancellation & Refund Policy for full details.
8. Prohibited Conduct
Providers may not solicit off-platform payment, misrepresent qualifications, engage in fraud or harassment, or use the Platform unlawfully. Violations may lead to suspension or termination.
9. Privacy & Confidentiality
Provider use is governed by the Privacy Policy. Customer information and job details must be used only to fulfill booked services.
10. Modifications, Termination & Governing Law
Fix My Sticks may update this Agreement or suspend/terminate accounts for violations. This Agreement is governed by California law.
11. Contact
SALIXIA LLC
Email: support@fixmysticks.net
Buena Park, California, USA