SMS Consent & Opt-In Information

Campaign Overview

Brand: Fix My Sticks / SALIXIA LLC
Use case: One-time passcode (OTP) — phone number verification during provider account registration
Message frequency: One SMS per verification request. No recurring or marketing messages.
Who receives messages: Service providers (repair professionals) who register an account. Customers do not receive SMS messages.
Opt-out: Reply STOP at any time. Reply HELP for assistance.

Step-by-Step Opt-In Flow

End users opt in through the following sequence within the Fix My Sticks mobile app:

1

Download App & Select Role

The user downloads the Fix My Sticks app (available on iOS and Android) from fixmysticks.net. On the Role Selection screen they tap "Offer Repairs" to begin the provider registration flow.

2

Create Account (Email)

The provider enters their name and email address to create an account, then verifies their email address via a 6-digit OTP sent to their email.

3

Phone Verification Screen — Consent Point

After email verification, the provider lands on the Phone Verification screen. This is where explicit SMS consent is obtained. The screen displays:

A phone number input field
An unchecked checkbox the user must actively check to consent
The following consent disclosure, shown beside the checkbox before any action is taken:

Exact consent text displayed beside the checkbox:

"I consent to receive one SMS verification code from Fix My Sticks at the number above. Msg & data rates may apply. Reply STOP to cancel. Reply HELP for help."

The "Send Verification Code" button is disabled until the user explicitly checks the consent checkbox. The checkbox is never pre-selected. Users may leave the screen without checking the box.

4

SMS Code Delivered

After tapping "Send Verification Code," a one-time 6-digit SMS is sent to the number provided. The message takes the form:

              Your Fix My Sticks verification code is: 563057. It expires in 10 minutes. Reply STOP to opt out.
            

5

Code Entry & Verification

The user enters the 6-digit code on the next screen. Once verified, the phone number is confirmed and registration continues. No further SMS messages are sent.

Phone Verification Screen — Visual Reference

This is the exact screen where consent is collected. The user must actively check the unchecked consent checkbox before the "Send Verification Code" button becomes enabled. The checkbox is not pre-selected. Users may leave the screen without checking it.

Fix My Sticks

📱

Verify Your Phone

Adding your phone number helps customers and admins reach you quickly.

(555) 555-5555

I consent to receive one SMS verification code from Fix My Sticks at the number above. Msg & data rates may apply. Reply STOP to cancel. Reply HELP for help.

Send Verification Code

Required Disclosures Summary

Brand identification: "Fix My Sticks" is displayed in the app header and in every SMS message
Message frequency: One message per verification request. No recurring or marketing messages.
Msg & data rates may apply — displayed on the consent screen and in both legal documents
Opt-out: "Reply STOP to cancel" — displayed on consent screen and included in every SMS
Help: "Reply HELP for help" — displayed on consent screen; support at support@fixmysticks.net
No third-party sharing: Phone numbers are not shared with third parties for marketing (see Privacy Policy)

Terms of Service Privacy Policy

Both documents include the full SMS / text messaging section with CTIA-required disclosures.

Message Samples

All SMS messages sent by Fix My Sticks identify the brand by name and include opt-out language:

        Your Fix My Sticks verification code is: 563057. It expires in 10 minutes. Reply STOP to opt out.
      

        Fix My Sticks: Your phone verification code is 847291. Do not share this code with anyone. Reply STOP to cancel.
      

        Fix My Sticks: 392841 is your verification code. Valid for 10 minutes. Reply STOP to opt out.
      

Opt-Out & Help Responses

STOP / STOPALL / CANCEL / END / QUIT / UNSUBSCRIBE / REVOKE: "You have successfully been unsubscribed. You will not receive any more messages from this number. Reply START to resubscribe."
HELP / INFO: "Reply STOP to unsubscribe. Msg & Data Rates May Apply. For support: support@fixmysticks.net"